Want to speak to a member of the SMCdirect.com sales team instantly, click on the live chat icon here and someone will be able to help with your queries.

We list over 70,000 live products on our site with full product information, pricing and stock information and have access to over 125,000 quality IT products. We free source nationally and internationally and so if there’s a specific product you're looking for then we're on hand to help.

Designed to help you select the solution you require, we currently provide the following Configurators so you can select the perfect product for the job:

Kingston Memory
APC Cable Selector
APC Battery Selector
APC Surge Selector
APC Upgrade Selector
APC UPS Selector
Iomega OfficeScreen managed security services
Iomega Rev Removable Drive

SMCdirect.com accepts all major credit cards through our on site purchasing. We also offer payment options that suit your business requirements: Purchase order, EDi, FTP and XML can all be arranged by contacting our sales representatives.

My credit card has been declined: For security reasons we can’t release details of the reasons for your card being declined however please ensure that you have entered your card details correctly. If you continue to have problems we ask that you contact your bank in the first instance and if you continue to experience problems then please get in touch with our web accounts team on 0871 231 1906.

To help our customers stay informed throughout the order process we release a number of automated emails:

Order receipt email: You should receive the details of your order in an email directly after you place your order. The order hasn't been processed at this point, and still needs to undergo security and stock checks.
Backorder email: Triggered when an order has been placed for an out of stock item. The email is sent twice a week until shipment. Please raise any concerns you may have with our sales team who will be able to confirm the details of your order with you.
Shipping confirmation email: This email is sent when your order has cut to invoice on our system and your goods are shipping, this can be sent within 12 hours either side of the goods being released from our system.

If goods are showing as in stock on our website although you are receiving the message ‘We are waiting for one or more product lines on your order’ it may be the case that your order is changing warehouses before shipment. If you have any concerns then please contact our After Sales Team.

Delivery costs are established by the weight and volume of the goods.

Next day delivery can be arranged providing the orders are placed before our cut off at 3.30pm for a set charge of £12.50. To place your order please talk to our Pre Sales team who will be able to help with your enquiry.

Whilst we make every effort to ensure that our shipping charges are correct, occasionally prices can be affected by variations in fuel prices, courier costs, natural disasters and fiscal matters relevant to the proposed destination. Should there be a fluctuation we will advise you prior to debiting your card.

Our standard delivery time is 3-5 working days for items that are in stock at the time of order. We can provide a next day delivery service for items we have in stock however this will be at an additional cost. Please speak to our Pre Sales team for more information.

We employ Royal Mail as well as a range of couriers depending on the size and weight of the goods and the warehouse they are being dispatched from. If you need further information regarding tracking of your order please contact our After Sales team who will be able to help you further.

For overseas orders that are over 5 KG or multiple line orders there may be a price change, if this occurs we shall e-mail you requesting this before we proceed with the order. For overseas orders the customer is responsible for all duties and taxes.

We are able to ship to BFPO addresses however delivery costs may vary from those published on the site as couriered deliveries aren't always possible. Please contact our sales team who will be able to help further.

If you order is to be shipped outside of the EU or you are located in a VAT exempt region of the EU the VAT charge will be automatically deducted at the checkout on selection of the shipping destination.

The following EU regions are VAT exempt:
Finland: the Åland Islands
France: Martinique, French Guiana, Guadeloupe, Reunion, St Pierre and Miquelon
Greece: Mount Athos (Agion Poros)
Spain: Canary Islands, Ceuta, Melilla
United Kingdom: Channel Islands, Gibraltar

If you are VAT registered and are eligible for zero-rated VAT please contact us with your VAT registration number and a copy of your certificate.

For VAT exempt customers please contact us with proof of your VAT exempt status.

BFPO addresses that are eligible for VAT free sales inside the EEC
Please place your order online and then contact us by email (isales@upgrade.co.uk) with your details and to confirm that a letter of exemption will be written onto letterheaded paper and signed by your Commanding Officer. This then needs to be returned either by fax (+44 (0) 871 231 1921) or email (accounts@upgrade.co.uk) before we will ship the goods.

All our deliveries are sent through companies that provide the option to track the goods whether this is through Royal Mails Recorded Delivery or a couriered service and we can provide proof of delivery on request.

Our premises are office based and have no facilities for taking payment however if necessary we can arrange for customers to collect from our Tilford office. Please contact our Pre Sales department who will be able to help with your enquiry.

If you have more than a single line order where products are out of stock we are able to incrementally ship the goods to you as they come into stock however you will be liable for the additional shipping charge. Please speak to our After Sales and Administration team who will be able to help with your enquiry.

If you have received only part of the goods you ordered please check the invoice / packing note to see which items have been shipped. If the paperwork differs from the products received and you have checked the packaging thoroughly contact our After Sales and Administration team immediately.

Please contact our After Sales and Administration department who will be able to help with your enquiry, this includes to reset your password.

If you have forgotten your password then please click here to have it sent to your registered email account.

Please contact our After Sales and Administration department immediately and they will be able to cancel the order on your behalf.

Depending on which warehouse your goods are shipped from your invoice may be sent out separately from the order however if you do require a copy of your invoice please contact our After Sales and Administration department who will be able to email you a PDF copy.

In line with Distance Selling Regulations SMCdirect.com provides our customers with our assurance that if for any reason you are unhappy with the products that you have ordered we will offer you a refund or exchange, provided that they are returned to us in the original condition and packaging, unopened and with all seals/shrink-wrap and labels intact and within our returns period.

Eligibility must be established prior to returning products to us by contacting our customer services team at customerservices@smcdirect.com who can discuss the issue with you. Our returns period is 7 days from the invoice date, if you are returning items please ensure we receive them within this time.

Return procedure

• Please download our returns form here
• Ensure you indicate which item you are returning and state whether you would like an exchange (with/without advice) or refund. Please also indicate the reason for the refund/replacement and then email, fax (+44 (0)871 231 1913) or post to our customer services department.
• Once your form has been received, you will be contacted regarding the process of your return.
• Should your return be accepted please ensure that the Returns (RMA) number is visible on the outer transit packaging.
• We recommend that you use the Royal Mail recorded delivery service or similar, in the event that a product is lost in the post so it is trackable, if your product is not received by Upgrade a refund/replacement cannot be issued.
• Replacements are only issued once the returned product has been received unless you wish to place a separate order and have a refund for the original product.
• Refunds will be credited back to the card used to pay for the original order and can take up to 3-4 working days to transfer onto your account.
• Please note the refund may not include delivery costs depending on why the product is being returned and you may also be subject to a 15% restocking fee.

If your product is faulty we advise customers to contact the manufacturer in the first instance, most issues require only minor adjustments / software downloads and contacting the manufacturer will help to speed up the process of your return. As a convenience for you we have produced a manufacturer support list for all our principle vendors.

Eligibility must be established prior to returning products to us by contacting our customer service team at customerservices@smcdirect.com who can discuss the issue with you. Please have your invoice number, order number and the manufacturers call reference number to hand. Please keep all the warranty information that accompanies your purchase as it’s likely this will be needed if a fault is verified.

Please either refuse the delivery, or if accepted ensure the goods remain sealed and contact our customer services to obtain a returns (RMA) number within 24 hours of receipt.

You wish to comment on your experience? Positive or negative, we invite your responses, from which we would hope to develop ever better services for you. Please use this feedback form.